Last Updated: September 2026
Volt Nova (“we,” “us,” or “our”) operates voltnova.online (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. By using the Site or placing an order, you agree to the practices described here.
1. INFORMATION WE COLLECT
Information you give us:
– Name, email address, phone number
– Billing and shipping address
– Order details and purchase history
– Account details, if you create an account
– Messages you send through our contact form or email
– Product reviews and newsletter sign-ups
Information collected automatically:
– IP address, browser type, device type, and operating system
– Pages viewed, links clicked, and time spent on the Site
– Cookies and similar technologies (see the Cookie section below)
Payment information: We never see or store your full card number. Payments are handled by our payment processors, such as Stripe and PayPal, under their own security standards (PCI-DSS).
2. HOW WE USE YOUR INFORMATION
– To process, fulfill, and deliver your orders
– To send order confirmations, shipping updates, and tracking numbers
– To provide customer support and handle refunds
– To send marketing emails, only if you have opted in (you can unsubscribe at any time)
– To improve the Site, our products, and your shopping experience
– To prevent fraud and keep the Site secure
– To comply with legal obligations
3. WHO WE SHARE INFORMATION WITH
We do not sell your personal information. We share it only with the service providers needed to run our store:
– Fulfillment and supplier partners: To deliver your order, we share your name, shipping address, phone number, and email with our fulfillment partner CJ Dropshipping (CJdropshipping.com) and its warehouses and carriers. Some of these warehouses are located outside the United States, including in China, so your information may be transferred and processed in other countries.
– Payment processors: Stripe, PayPal, and similar providers, to process payments and prevent fraud.
– Shipping carriers: To deliver your package and provide tracking.
– Website and email services: Hosting, analytics, and email marketing providers who help us run the Site.
– Legal and safety: Where required by law, court order, or to protect our rights, customers, or the public.
– Business transfers: If Volt Nova is sold or merged, customer information may be transferred to the new owner.
Our partners may use your information only to provide services to us and are not allowed to use it for their own marketing.
4. COOKIES AND TRACKING
We use cookies to keep items in your cart, remember your preferences, understand how visitors use the Site, and measure our marketing. Types of cookies we use:
– Essential cookies: needed for the cart, checkout, and login to work
– Analytics cookies: help us understand Site traffic
– Marketing cookies: help us show relevant ads and measure results
You can accept, decline, or manage cookies through our cookie banner, or block them in your browser settings. Blocking essential cookies may stop parts of the Site from working.
5. YOUR PRIVACY RIGHTS
Depending on your state, including California, Oregon, and other states with privacy laws, you may have the right to:
– Know what personal information we collect and how it is used
– Access a copy of your personal information
– Correct inaccurate information
– Delete your personal information (some records must be kept for tax and legal reasons)
– Opt out of the sale or sharing of your personal information for targeted advertising (we do not sell personal information)
– Not be treated unfairly for using your privacy rights
To make a request, email support@voltnova.online with the subject “Privacy Request.” We may need to verify your identity before we act on it. We will respond within 45 days.
6. DO NOT TRACK
Some browsers send a “Do Not Track” signal. Because there is no common standard for these signals, the Site does not currently respond to them. If we detect a Global Privacy Control signal, we treat it as an opt-out of sharing for targeted advertising where required by law.
7. DATA RETENTION
We keep your information only as long as needed to fulfill orders, provide support, meet tax and legal requirements, and resolve disputes. After that, we delete or anonymize it.
8. DATA SECURITY
We use SSL encryption, secure payment processors, and access controls to protect your information. No online system is 100% secure, so we cannot guarantee absolute security.
9. CHILDREN’S PRIVACY
The Site is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.
10. THIRD-PARTY LINKS
The Site may link to other websites. We are not responsible for their privacy practices, so please read their policies.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The “Last Updated” date above shows when it last changed. Continued use of the Site after changes means you accept the updated policy.
12. CONTACT US
Volt Nova
314 SE 15th Ave, Portland, OR 97214, United States
Email: support@voltnova.online
Phone: (541) 286-7792