Last Updated: September 2026
We want you to love your Volt Nova bag. If something is not right, this policy explains how refunds, replacements, and returns work.
1. WHEN YOU CAN GET A REFUND OR REPLACEMENT
You may request a refund or replacement within 14 days of delivery if:
– Your item arrived damaged or defective
– You received the wrong item, color, or size
– Your item is significantly different from its description
– Your package never arrived (see “Lost or Undelivered Orders” below)
You may also request a return for any other reason (change of mind) within 14 days of delivery, as long as the item meets the conditions in Section 3.
2. DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please email support@voltnova.online within 14 days of delivery with:
– Your order number
– A short description of the problem
– Clear photos (and a short video if possible) showing the issue and the packaging
If your claim is approved, you can choose a free replacement or a full refund, including the original shipping fee. In most cases you do not need to send the item back. We will tell you if a return is required.
3. CHANGE-OF-MIND RETURNS
To qualify, the item must be:
– Unused, unworn, and in the same condition you received it
– In its original packaging, with all tags and accessories
– Returned within 14 days of delivery, after we have approved your request
Return shipping costs are paid by the customer, unless the return is due to our error. The original $12 shipping fee is non-refundable for change-of-mind returns.
4. HOW TO REQUEST A RETURN OR REFUND
Step 1: Email support@voltnova.online with your order number and reason.
Step 2: We will reply within 1-2 business days with a decision.
Step 3: If approved, we will send you return instructions and the return address. Please do not send items back before you receive approval and the address. Unauthorized returns cannot be processed or refunded.
Step 4: Ship the item using a tracked service and keep your tracking number.
Step 5: Once we receive and inspect the item, we will confirm your refund.
5. REFUND TIMELINE AND METHOD
Approved refunds are issued to your original payment method within 5-10 business days after approval (or after we receive and inspect a returned item). Your bank or card company may take a few more days to show the credit.
6. LOST OR UNDELIVERED ORDERS
If your tracking shows delivered but you did not receive the package, please check with neighbors and your carrier, then contact us within 7 days. If your order has not arrived within 30 days of the shipping date, contact us and we will either send a replacement or issue a full refund, including shipping.
7. ORDER CANCELLATIONS
You can cancel an order for a full refund if you contact us within 24 hours of ordering and before it has been processed by our fulfillment partner. Once an order has been processed or shipped, it cannot be cancelled, but you may return it under this policy.
8. NON-REFUNDABLE ITEMS
– Items that have been used, worn, damaged by the customer, or altered
– Items returned without prior approval
– Items returned after the 14-day window
– Gift cards and items marked “Final Sale”
– Shipping fees on change-of-mind returns
9. COLOR AND MATERIAL VARIATIONS
Product photos are as accurate as possible, but colors may look slightly different on different screens, and natural material variations, such as leather grain, are normal. These small differences are not defects.
10. CHARGEBACKS
Please contact us first if you have a problem with an order. We resolve issues quickly and directly, which is faster than a bank dispute.
11. CONTACT US
Volt Nova
Email: support@voltnova.online
Phone: (541) 286-7792
314 SE 15th Ave, Portland, OR 97214, United States
Hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time