Last Updated: September 24, 2026
We want you to be happy with your Volt Nova purchase. If you are not, this policy explains how returns and exchanges work. It should be read together with our Refund Policy and Shipping Policy.
1. RETURN WINDOW
You may request a return within 14 days of the delivery date. Requests made after 14 days cannot be accepted.
2. ELIGIBILITY
To be eligible for a return, your item must be:
– Unused, unworn, and in the same condition you received it
– In its original packaging, with all tags, dust bags, and accessories included
– Free of stains, scratches, odors, perfume, makeup marks, or damage caused after delivery
– Approved for return by us before it is sent back
3. HOW TO RETURN AN ITEM
Step 1: Email support@voltnova.online with your order number, the item you want to return, and the reason. If the item is damaged, defective, or incorrect, please attach clear photos.
Step 2: We will reply within 1-2 business days to approve or decline your request.
Step 3: If approved, we will email you the return instructions and the return address. Please wait for this email. Do not ship anything back before you receive it. Items sent without approval, or to the wrong address, cannot be processed or refunded.
Step 4: Pack the item securely in its original packaging and ship it using a tracked service. Please keep your tracking number and proof of postage.
Step 5: Once we receive and inspect the item, we will email you to confirm your refund or exchange.
4. RETURN SHIPPING COSTS
– Change-of-mind returns: The customer pays the cost of return shipping. The original $12 shipping fee is non-refundable.
– Damaged, defective, or incorrect items: We cover the cost of return shipping if a return is required. In most cases, we will not ask you to send the item back.
We recommend using a tracked, insured service. We are not responsible for returns that are lost or damaged on the way back to us.
5. EXCHANGES
Because our products are shipped directly from our fulfillment partners, we do not process direct exchanges for a different size, color, or style. To get a different item, please return the original item for a refund (following the steps above) and place a new order for the item you want. If your item is damaged, defective, or incorrect, we will send a free replacement instead.
6. REFUNDS
Once your return is received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method within 5-10 business days. Your bank or card company may take a few extra days to show the credit. For full details, see our Refund Policy.
7. ITEMS THAT CANNOT BE RETURNED
– Items that have been used, worn, altered, or damaged by the customer
– Items returned without our prior approval
– Items returned after the 14-day window
– Gift cards and items marked “Final Sale”
– Items missing their original packaging, tags, or accessories
8. LATE, PARTIAL, OR REJECTED RETURNS
If your return does not meet the conditions above, we may decline the refund or send the item back to you at your expense. If only part of an order is returned, we will refund only the items we receive and approve.
9. DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery with your order number and photos. We will offer a free replacement or a full refund, including the original shipping fee.
10. CONTACT US
Volt Nova
Email: support@voltnova.online
Phone: (541) 286-7792
314 SE 15th Ave, Portland, OR 97214, United States
Hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time