Last Updated: September 2026
Thank you for shopping with Volt Nova. This page explains how we ship your order, how long it takes, and what it costs.
1. WHERE WE SHIP
We currently ship within the United States only, including all 50 states. Deliveries to Alaska, Hawaii, and U.S. territories may take longer. We do not ship internationally at this time.
2. SHIPPING COST
Flat-rate shipping: $15.00 on all U.S. orders. The shipping cost is shown at checkout before you pay.
3. ORDER PROCESSING TIME
Orders are processed within 1-3 business days (Monday to Friday, excluding U.S. holidays). Orders placed on weekends or holidays are processed the next business day. You will receive an email confirmation when your order is placed and another when it ships.
4. ESTIMATED DELIVERY TIMES
Your order is packed and shipped by our fulfillment partner, CJ Dropshipping, from a warehouse in the United States or overseas, depending on the product.
– Items shipped from a U.S. warehouse: 3-7 business days after processing
– Items shipped from an overseas warehouse: 7-15 business days after processing (some orders may take up to 20 business days)
The delivery estimate for each product is shown on its product page. These are estimates, not guarantees. Delivery can be delayed by carrier issues, customs, weather, holidays, or high order volume.
5. MULTIPLE PACKAGES
If you order more than one item, they may ship separately, from different locations, and arrive on different days. Each package will have its own tracking number, and you will not be charged extra shipping for split shipments.
6. ORDER TRACKING
Once your order ships, we will email you a tracking number. Tracking may take 2-5 days to show updates after the label is created, especially for overseas shipments. You can also check the status on our “Track Your Order” page or by emailing support@voltnova.online.
7. SHIPPING DELAYS
If we expect a delay beyond the estimated delivery time, we will notify you by email. If we cannot ship your order within the time we stated, or within 30 days if no time was stated, you have the right to cancel the order for a full refund.
8. CUSTOMS, DUTIES, AND TAXES
Some orders shipped from overseas warehouses may be subject to import duties or fees. Any duties that apply will be handled and communicated to you before or at checkout. We will not ask you to pay additional fees after your order is placed without notifying you first.
9. INCORRECT OR INCOMPLETE ADDRESSES
Please double-check your shipping address before placing your order. We cannot change an address once an order has been processed. If a package is returned to us because of an incorrect address, the customer is responsible for the cost of reshipping. We cannot deliver to PO Boxes for some carriers, so please provide a street address whenever possible.
10. LOST, DAMAGED, OR STOLEN PACKAGES
– If your package shows as delivered but you cannot find it, check around your property and with neighbors first, then contact us within 7 days.
– If your order has not arrived within 30 days of the shipping date, contact us and we will send a replacement or issue a full refund.
– If your package arrives damaged, contact us within 14 days of delivery with photos. See our Refund Policy for details.
11. CONTACT US
Questions about your shipment? We are here to help.
Email: support@voltnova.online
Phone: (541) 286-7792
Hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time